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Mirror Essentials
Reviews and Complaints
Reviews Chart
$666
CLAIMED LOSSES
182
TOTAL REVIEWS
8.5K
PAGE VIEWS
Return policy is a lie!
Over time, I received the four items I ordered seperately, and I processed 3 different returns, #’s 92d564, 2e82ea, and 1304e8. I have sent multiple emails and gotten responses on how to process the return if and when they bothered to respond. One signs off as “Susie B” and says to reply if I need any further help, but that for now she’s “closing my account” as if she’s helped at all. I’ve tried replying to the email, and get the same of either response, the “I help we’ve been helpful” or “here’s how to process a return”. It’s annoying and a total scam! I just want to know how to send this crap back to you so I can get my money back! I completely regret buying from them and will spread the word to not! Stop lying, and give me my money back!
2 comments
ID
Location
San Jose, California
Service
Mirror Essentials Customer Care
Reason of review
Order processing issue
MIRRORESSENTIALS
I HAVE TRIED ALL THE SELF SERVE OPTIONS. I have done all you said to do, still nothing. Where is my order??? You got my money where is my order?????? My order number is 659858ME, my tracking number is 940011****272658****85. My order was never shipped. I checked the post office and they said it was supposed to be shipped between Jul 30- Aug-06. A label was created but they never received the merchandise to be shipped to me. Where is my order???? I ordered this product on Jul 25th. You got my money, where is my order? WHERE IS MY ORDER!!! I STILL HAVE NOT REECEIVED IT YET, WHAT'S UP WITH YOU PEOPLE????????????????????????????????????????????????????????????????????????????????? DON'T MAKE ME GIVE YOU A BAD REVIEW, IT'S COMING NEXT. I WILL GO TO FACEBOOK AND TELL ALL OF YOUR CUSTOMERS HOW I HAVE BEEN TREATED!!!!!!! I'M SERIOUS.
1 comment
ID
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue
SDLC Desperate
I ordered and paid 2 pairs of shaping shorts end of June 2018 but I only received 1 pair. Had a chat twice with their customer service and was told they will prioritize sending the other pair but until now I didn't get it yet and it's already 3 months. I emailed them and got a reply from a certain Susan giving me Tracking Number which is for the item I already received that is incomplete. Looks like she emailed me without actually addressing my concern. I was expecting a New Tracking Number for the 1 pair missing. I also tried calling the phone number on their website but it will only tell you to go to their website too. Imagine paying them in advance but you don't get what you paid for.
2 comments
ID
Service
Mirror Essentials Shipping Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Absolutely awful.
I tried to return product and was completely ignored for weeks, still no reply. This is a scam company. Don't buy and tell anyone you know not too as well. They are honestly stealing our money, and won't even reply ever. This is a *** product please don't waste your time!
1 comment
ID
Reason of review
Order processing issue
I still have not received my order
I ordered this on July 25, 2018. My order # is 659858ME. You got my money and never sent my order. This is my third reply with no response from you guys. What's up???? Do I need since July 25, 2018. My order # is 659858ME I plan to go to the better business bureau and report you Please respond. You got my money where is my order. You charged my account, where is my order? you could at least get back to me. Such terrible customer service. {{Redacted}} WHERE IS MY ORDER, IS THIS HOW YOU RUN A BUSINESS. I WAS LOOKING FORWARD TO THIS PRODUCT. SEND ME MY ORDER, PLEASE. THIS IS REALLY STUPID TO MAKE YOU WRITE 100 WORDS ALL THIS IS DOING IS *** ME MORE OFF. WHERE IS MY ORDER. IF YOU DON'T HAVE THE PRODUCT SEND ME MY MONEY BACK. THIS IS RIDICULOUS.
1 comment
ID
Location
Commerce Charter Township, Michigan
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue
Loss
$37
Preferred solution
Deliver product or service ordered
My order was incorrect
I order the high waist pant shaper and the top shaper and they sent me the low waist one and I to small top. I need the high waist pant shaper in a 4X and my top in a 5X I’m three hundred pounds please send correct items
1 comment
ID
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue
The WORST Customer Service
I ordered shapewear at the beginning of July. I received it on July 23. The product was too big. I contacted customer service who PROMISED me that they would ship the correct size, at no charge to me. They asked me to validate my address, which I did. 3 weeks went by, no package, no word from the company. I sent another email. And another. And another. I sent them 12 emails and did not receive a single response. This company is a scam and I will be reporting them.
3 comments
ID
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue
Very not good
I bought a black xl sizewearwear at the beginning of July. I received it 4 weeks later. The shapewear is perfect. I bought another XL shapewear in nude color last August. August 28 I received shapewear but it is much too small, yet it is well indicated that it is of size xl. In addition, I noticed that it was not of the same quality as the first one. So the next day, I asked the exchange and refund department to tell me how to return the shapewear and get a refund. Since I have no news. It's 3 e-mails that I send and I never have an answer. I am not perfectly bilingual, maybe I misunderstood the instructions! I leave in a few days for 2 weeks of vacation and I'm afraid that when I come back, they answer me that I'm too late to return the garment too small. My order number is: 675661ME. my email address is: guyloodanoo@***.com This text is translated by a web translator, so sorry for the errors!
1 comment
ID
Location
Commerce Charter Township, Michigan
Service
Mirror Essentials Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Full refund
I didn't receive my package
They did nothing about it
1 comment
ID
Location
Newport News, Virginia
Service
Mirror Essentials Shipping Service
Reason of review
Problem with delivery
Received Lip Service Not Product
I placed an order with Mirror Essentials and received an offer to buy an additional pair and get one free. I accepted the offer but only received one item in my shipment. It took two attempts to receive a reply upon which customer service wanted packing slips, pictures of the item, etc. I did not originally report the discrepancy thinking that since there were two separate charges on my credit card I would get two shipments, this I discarded the packing slip. After finally agreeing to send me the missing items in late June, I never received anything nor heard from Mirror Essentials again. Stay away from this company. The product isn worth the hassle.
1 comment
ID
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue
Have not received package
I have not received my package that I ordered on the 15th of this month and I can't seem to find anyone to talk to about it. My phone number is 618-638-**** please call me.
1 comment
ID
Location
Ridgeway, Virginia
Service
Mirror Essentials Shipping Service
Reason of review
Poor customer service
Order number 623710me
i placed this order on july 1st you have charged my card but i still haven't received my order the tracking is no good i have been back and fourth with support and i still can't get it resolved please just send the stuff i ordered i don't understand why i can't get this order shipped how can i try your products if i can't get them shipped to me i have ordered on line before and never had a problem if this is a scam please let me know and we can stop wasting each others time if it isn't please just ship me my order 
i see a lot of other complaints on this site somebody needs to get this figuered out
i see a lot of other complaints on this site somebody needs to get this figuered out
1 comment
ID
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
I’m waiting for my return approval
They haven’t done anything about my issue
1 comment
ID
Location
Cleveland, Ohio
Service
Mirror Essentials Customer Care
Reason of review
Poor customer service
Do not buy from them. SCAM
Horrible! I placed 2 orders on March 27. Wrong items were sent twice. After demanding that I get a refund, they agreed to refunding the $49.95 for one of the orders and not for the other other. Still waiting on my refund. I am close to taking legal actions because I don’t have the items I ordered or the money. And, it’s to late for the dispute process with the bank, I tried, because it takes them weeks to respond.
2 comments
ID
Service
Mirror Essentials Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Wrong order 2x . Refund now!
I wanted 2 panty black xl/xxl. 8 was iffered 1 free if i bought 2. I paud by paypal and was charged for 3. Cancel everything refund ny money. I di not like to be played with. Thank you. Sharon bratslavsky. sharonloves2shop@***.com
1 comment
ID
Reason of review
Problems with payment
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This has been the worst experience I have ever had with ordering from any site. I have emailed you guys I have even tried to call and nothing is working. Stop taking people hard earned money it’s not cool and u will pay for what u have done maybe not today or tomorrow or next year but u will pay for it
We're terribly sorry to hear you're experience, ClassicFrigatebird. Kindly send us a private message in our Facebook page and we'll have someone to assist you right away. We hope to hear from you soon.