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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Connection issues

Your phone number is not correct for customer service
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ID
#2380680 Review #2380680 is a subjective opinion of poster.
Location
Deerfield, Illinois
Preferred solution
Cant connect

No thanks!

Can not get ahold of anyone by phone. I have not even had the Mirror in possession. NAL group who is supposed to come out and deliver and install keeps giving the run around. I don't even need the install, just the delivery which was set for Thursday 12/31/20 between the hours of 2pm-5pm, they never even showed up, no call, no notice, I waited an entire day at work while we were closed to make sure I was there for the delivery that never arrived. I finally left work at 5:30pm. Hours later I received a phone call that they had to reschedule, yeah, no *** Rescheduled for Tuesday Jan. 5 2021. Actually received a call this time, we need to reschedule your appointment for next week due to Covid. Ok, fine, I'm over it now. Trying to cancel my order and just get my money back. NAL Group is why Mirror lost my business for now. Had to email Mirror to hopefully get a full refund on something I never received. We will see how that goes.
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ID
#2367074 Review #2367074 is a subjective opinion of poster.
Location
Albuquerque, New Mexico

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Volume control instructions

Service very poor for high-end equipment. Non-existent staff with 48 hr response time. Not acceptable for High-end branding and affiliation with Lululemon. Also Installation can with no orientation or instruction. Very disappointed

User's recommendation: Product is nice but service is questionable.

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ID
#2353209 Review #2353209 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Set up mirror

I cannot commit to the Mirror network. I get a message reading "; connected but t no internet access".
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ID
#2352895 Review #2352895 is a subjective opinion of poster.
Preferred solution
I want to use the product l!

Cancel order

I inadvertently ordered 2 instead of 1. I still want one
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ID
#2340701 Review #2340701 is a subjective opinion of poster.
Location
Metairie, Louisiana

No show

On 12/6/2020 I received an email from the Mirror telling me my Mirror would be shipped on 12/6/2020 from 11:00 am until 3:00 pm. It never showed up. Nobody called or emailed. I am a registered nurse during a pandemic that took vacation time to do this. When I called and complained nobody really seemed to care. I asked for a call or email back that evening and it never came. I was so looking forward to this as a stress reliever during stressful time not another source of aggravation and stress. I doubt I will hear back. I dont know what to think at this point.

User's recommendation: Buyer beware. Nobody seems to know where the Mirror is.

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ID
#2325869 Review #2325869 is a subjective opinion of poster.
Pros
  • Nobody can answer my questions
  • Customer service
Cons
  • Order never received and no information given
Preferred solution
Let the company propose a solution

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For more information about PissedConsumer check out our Blog article

Late delivery

I have delivered date of the 31st of December
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ID
#2325717 Review #2325717 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Payment

I need to update my credit card to pay for monthly subscription . It want let me log in to pay
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ID
#2286310 Review #2286310 is a subjective opinion of poster.

I can't lower the sound on my mirror

You were unable to answer my simple question!!!.I have 30 days to make this work...you suck
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ID
#2262308 Review #2262308 is a subjective opinion of poster.
Preferred solution
Just let me know how to lower the sound !!

Wrong delivery address

I contacted you guys to get my mirror delivered to the correct address at 41706 brownstone dr novi mi 48377 and it still havent been delivered its been almost a month
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ID
#2243469 Review #2243469 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Latest Question

No Merchandise

where is my merchandise.

Mirror Essentials Questions

Canceled item

I canceled mirror almost immediately after I saw affirm contract. Affirm has not
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ID
#2146465 Review #2146465 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Cons
  • Return process
  • Return process and customer service
Preferred solution
Full refund

Change primary email

I need to change the primary email to a.a.collins8@***.com
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ID
#1693159 Review #1693159 is a subjective opinion of poster.
Reason of review
Poor customer service

Want my money back

It’s a wrong number I called many times it doesn’t work and the toll free number is a wrong number
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ID
#1531111 Review #1531111 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Poor customer service

Very bad experience

I have never received my item I order in March its been over 30 days and I paid for 2 day shipping.. I either get my item or I want a full refund do my lawyers will call you all...
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ID
#1512678 Review #1512678 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Took my money but never sent product

I placed an order on 12/31/2018 for which the payment was taken out of my bank on 1/2/2019. Today is 2/22/2019 and I have not yet received my order. I've made several inquiries with no response. I tried both phone numbers 1-87*-773-**** and 1-81*-487-**** and both lines do not work. Either provide me my order or send me a refund
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ID
#1477962 Review #1477962 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Cons
  • Customer service is terrible no response
  • Do not deliver order but take money
Reason of review
Poor customer service
Loss
$52
Preferred solution
Deliver product or service ordered

Mad asf

I make an order over almost one *** month now an up till now I can’t receivey *** package am leaving for my vacation in one day
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ID
#1476574 Review #1476574 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue