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Canceled item

I canceled mirror almost immediately after I saw affirm contract. Affirm has not
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ID
#2146465 Review #2146465 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Cons
  • Return process and customer service
  • Return process
Preferred solution
Full refund

Wrong delivery address

I contacted you guys to get my mirror delivered to the correct address at 41706 brownstone dr novi mi 48377 and it still havent been delivered its been almost a month
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ID
# Review # is a subjective opinion of poster.

Change primary email

I need to change the primary email to a.a.collins8@gmail.com
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ID
#1693159 Review #1693159 is a subjective opinion of poster.
Reason of review
Poor customer service

Want my money back

1.0
Details
It’s a wrong number I called many times it doesn’t work and the toll free number is a wrong number
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ID
#1531111 Review #1531111 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Poor customer service

Very bad experience

1.0
Details
I have never received my item I order in March its been over 30 days and I paid for 2 day shipping.. I either get my item or I want a full refund do my lawyers will call you all...
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ID
#1512678 Review #1512678 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Took my money but never sent product

1.2
Details
I placed an order on 12/31/2018 for which the payment was taken out of my bank on 1/2/2019. Today is 2/22/2019 and I have not yet received my order. I've made several inquiries with no response. I tried both phone numbers 1-87*-773-**** and 1-81*-487-**** and both lines do not work. Either provide me my order or send me a refund
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ID
#1477962 Review #1477962 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Cons
  • Do not deliver order but take money
  • Customer service is terrible no response
Reason of review
Poor customer service
Loss
$52
Preferred solution
Deliver product or service ordered

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Mad asf

I make an order over almost one *** month now an up till now I can’t receivey *** package am leaving for my vacation in one day
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ID
#1476574 Review #1476574 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Impatient

My track # is 689886ME which was order 11-23-18. My credit card has been run for the item I ordered. Please let me know if this product has been sent and how I will receive it.......post office or UPS or Fed Ex. This has been 30 days of today
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ID
#1433417 Review #1433417 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Problem with delivery
Loss
$30

I have not received my order placed on 10/18/18. Transaction # is IH962663K0046300E

1.0
Details
I placed an order with your company’ on 10/18/18 through PayPal and I have. It received my order. Transaction # is IH962663K0046300E
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ID
#1433256 Review #1433256 is a subjective opinion of poster.
Location
Dearborn, Michigan
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

August 2018 received return req #..then nothing..

I've emailed.. but receive the same email response that I will receive a return authorization in 24 to 48 hours. I am told their computers are down. Their advertised phone number busy 24/7. 4 months later I am still requesting refund,of a $64.92 order..to no avail.
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ID
#1420987 Review #1420987 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Mirror Essentials Customer Care
Cons
  • Ignoring customer requests
  • Lack of communication
  • Return process
Reason of review
Poor customer service
Loss
$65
Preferred solution
Full refund

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Latest Question

No Merchandise

where is my merchandise.

Mirror Essentials Questions

Have never recieved my order

1.0
Details
The number don't work and its going on a month and I haven't received my package. I'm pissed because I wanted by my birthday which was on the 10th. My order is 689768ME. My email is Corinebarnes80@***.com.
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ID
#1406846 Review #1406846 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Horrible service, incorrect phone number to speak someone li

I changed my address and moved, the post office was aware, The package ended up being delivered to my old address and it was never forwarded to me. I have a letter from the post office dating the same where do I send this so I can be reimbursed my money?
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ID
#1400985 Review #1400985 is a subjective opinion of poster.
Location
Grand Junction, Colorado
Service
Mirror Essentials Customer Care

Worst customer service

1.0
Details
It’s been 6 months , over a dozen emails and still no refund. All I get is an automated reply email. The product I received was not what was advertised so I requested a refund. At first I thought service was great b/c they told me to just keep the product and don’t bother to return it. However, they have been stalling and not replying back to actually process the refund. The product is *** which I never used.... and the customer service “mirrors” the same *** Wish I would have seen all the bad reviews before I made my purchase
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ID
#1400743 Review #1400743 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Service
Mirror Essentials Customer Care

VERY BAD SERVICE MADE IN CHINA SO YOU DO NOT GET ORDER OR TRACKING NUMBER FOR 2 TO 3 WEEKS

i ORDERED 4 SHAPEWEAR MIRRORESSENTIALS TOOK MY MONEY FROM MY CREDIT CARD ON jULY9 A TOTAL OF $60.93 AFTER BACK AND FORTH TO FIND A ORDER NUMBER AND THEN TRACKING NUMBER i FINALLY GOT THE MERCHANDISE. i WANTED MY MONEY BACK DID NOT LIKE MERCHANDISE BUT THEY WILL NOT GIVE OUT THERE ADDRESS AND PHONE NUMBER WAS DISCNNECTED THEY ONLY HAVE A NUMBER WITH INFO THAT WILL NOT HELP YOU CANNOT TALK TO ANYONE. Finally after trying over and over I did get 2 emails on Sept1st one saying keep merchandise and second that I would receive my money back in 5 days. That was Sept1st never heard from them again. I do not want there merchandise but they will not give out there address to send back and anyhow they also will not send money back. When ordering try not to order with a company that ships from China because you will have to wait for your merchandise at least a month. Mirroressentials I feel is a scam company and I would not suggest anyone buy from them. My bank could not help me because it is a credit union card that i used and they said I waited too long too fill papers out on them. They did say i could try to fight them on my own.
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ID
#1400605 Review #1400605 is a subjective opinion of poster.
Location
Beverly, Massachusetts
Service
Mirror Essentials Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$61
Preferred solution
Full refund

Don't buy the smart fitness... its stupid

this company have Poor customer service, Bad quality, Problem with the device, defective, the Pricing 5x higher, Not as described, and problam to Return, I bought on Internet from Mirror Essntial company. they sale a device that supposed to make muscle and six pack abs. but it’s not true beside they send me a defective device that not function at all. they advertised money back guarantee when I try to reach them on the phone that I found on google 3 phones number either disconnected or no one answer. I try to send them message on them website but they are not late me to submit it. I found many complete About them in BBB and bad review on yelp. I want to send them the product back and get foul refund.
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ID
#1400424 Review #1400424 is a subjective opinion of poster.
Location
Van Nuys, California
Service
Mirror Essentials Customer Care
Reason of review
Poor customer service

Returns

I returned my product in April still haven't got my money back but you have your product. I have asked one other time for my refund but no response to my question, next thing I guess to file consumer complaint with BBB. I don't know why I have to do a hundred words unless you don't understand your own return policy. PLEASE RETURN MY 56.13 TO MY ACCOUNT. PLEASE RETURN MY MONEY. PLEASE RETURN MY MONEY. PLEASE RETURN MY MONEY.PLEASE RETURN MY MONEY. PLEASE RETURN MY MONEY. PLEASE RETURN MY MONEY. PLEASE RETURN MY MONEY. I WOULD LIKE MY 56.13 BACK WITH INTEREST SINCE YOU KEPT IT SINCE APRIL WHEN YOU GOT YOUR STUFF RETURNED TO YOU. HELP HELP HELP HELP HELP HELP HELP HELP ME WITH THIS.
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ID
#1400355 Review #1400355 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$56
Preferred solution
Full refund