Show reviews that mention
order number money email service refund customer phone customer service size
Filter review

Impatient

My track # is 689886ME which was order 11-23-18. My credit card has been run for the item I ordered. Please let me know if this product has been sent and how I will receive it.......post office or UPS or Fed Ex. This has been 30 days of today
View full review
ID
#1433417 Review #1433417 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Problem with delivery
Loss
$30

I have not received my order placed on 10/18/18. Transaction # is IH962663K0046300E

I placed an order with your company’ on 10/18/18 through PayPal and I have. It received my order. Transaction # is IH962663K0046300E
View full review
ID
#1433256 Review #1433256 is a subjective opinion of poster.
Location
Dearborn, Michigan
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

August 2018 received return req #..then nothing..

I've emailed.. but receive the same email response that I will receive a return authorization in 24 to 48 hours. I am told their computers are down. Their advertised phone number busy 24/7. 4 months later I am still requesting refund,of a $64.92 order..to no avail.
View full review
ID
#1420987 Review #1420987 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Mirror Essentials Customer Care
Cons
  • Customer service
  • Lack of communication
  • Return process
Reason of review
Poor customer service
Loss
$65
Preferred solution
Full refund

Have never recieved my order

The number don't work and its going on a month and I haven't received my package. I'm pissed because I wanted by my birthday which was on the 10th. My order is 689768ME. My email is Corinebarnes80@***.com.
View full review
ID
#1406846 Review #1406846 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Horrible service, incorrect phone number to speak someone li

I changed my address and moved, the post office was aware, The package ended up being delivered to my old address and it was never forwarded to me. I have a letter from the post office dating the same where do I send this so I can be reimbursed my money?
View full review
ID
#1400985 Review #1400985 is a subjective opinion of poster.
Location
Grand Junction, Colorado
Service
Mirror Essentials Customer Care

Worst customer service

It’s been 6 months , over a dozen emails and still no refund. All I get is an automated reply email. The product I received was not what was advertised so I requested a refund. At first I thought service was great b/c they told me to just keep the product and don’t bother to return it. However, they have been stalling and not replying back to actually process the refund. The product is *** which I never used.... and the customer service “mirrors” the same *** Wish I would have seen all the bad reviews before I made my purchase
View full review
ID
#1400743 Review #1400743 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Service
Mirror Essentials Customer Care

VERY BAD SERVICE MADE IN CHINA SO YOU DO NOT GET ORDER OR TRACKING NUMBER FOR 2 TO 3 WEEKS

i ORDERED 4 SHAPEWEAR MIRRORESSENTIALS TOOK MY MONEY FROM MY CREDIT CARD ON jULY9 A TOTAL OF $60.93 AFTER BACK AND FORTH TO FIND A ORDER NUMBER AND THEN TRACKING NUMBER i FINALLY GOT THE MERCHANDISE. i WANTED MY MONEY BACK DID NOT LIKE MERCHANDISE BUT THEY WILL NOT GIVE OUT THERE ADDRESS AND PHONE NUMBER WAS DISCNNECTED THEY ONLY HAVE A NUMBER WITH INFO THAT WILL NOT HELP YOU CANNOT TALK TO ANYONE. Finally after trying over and over I did get 2 emails on Sept1st one saying keep merchandise and second that I would receive my money back in 5 days. That was Sept1st never heard from them again. I do not want there merchandise but they will not give out there address to send back and anyhow they also will not send money back. When ordering try not to order with a company that ships from China because you will have to wait for your merchandise at least a month. Mirroressentials I feel is a scam company and I would not suggest anyone buy from them. My bank could not help me because it is a credit union card that i used and they said I waited too long too fill papers out on them. They did say i could try to fight them on my own.
View full review
ID
#1400605 Review #1400605 is a subjective opinion of poster.
Location
Beverly, Massachusetts
Service
Mirror Essentials Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$61
Preferred solution
Full refund

Don't buy the smart fitness... its stupid

this company have Poor customer service, Bad quality, Problem with the device, defective, the Pricing 5x higher, Not as described, and problam to Return, I bought on Internet from Mirror Essntial company. they sale a device that supposed to make muscle and six pack abs. but it’s not true beside they send me a defective device that not function at all. they advertised money back guarantee when I try to reach them on the phone that I found on google 3 phones number either disconnected or no one answer. I try to send them message on them website but they are not late me to submit it. I found many complete About them in BBB and bad review on yelp. I want to send them the product back and get foul refund.
View full review
ID
#1400424 Review #1400424 is a subjective opinion of poster.
Location
Van Nuys, California
Service
Mirror Essentials Customer Care
Reason of review
Poor customer service

Returns

I returned my product in April still haven't got my money back but you have your product. I have asked one other time for my refund but no response to my question, next thing I guess to file consumer complaint with BBB. I don't know why I have to do a hundred words unless you don't understand your own return policy. PLEASE RETURN MY 56.13 TO MY ACCOUNT. PLEASE RETURN MY MONEY. PLEASE RETURN MY MONEY. PLEASE RETURN MY MONEY.PLEASE RETURN MY MONEY. PLEASE RETURN MY MONEY. PLEASE RETURN MY MONEY. PLEASE RETURN MY MONEY. I WOULD LIKE MY 56.13 BACK WITH INTEREST SINCE YOU KEPT IT SINCE APRIL WHEN YOU GOT YOUR STUFF RETURNED TO YOU. HELP HELP HELP HELP HELP HELP HELP HELP ME WITH THIS.
View full review
ID
#1400355 Review #1400355 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$56
Preferred solution
Full refund

Cannot get help

I have been trying for three (3) months to get a return label and still no help. It hurts that this company has to steal my hard earned money for their products that I ordered in good faith. I initially wanted and exchange but after a month of no response from them I changed my mind and wanted a refund of my money and ever since I have not gotten a response to my inquiries about the shipping instructions and label. I do see others who have been having this same trouble but I never know if they got resolved either and if so how did they succeed.Never will I recommend this company to my family or friends.
View full review
ID
#1398632 Review #1398632 is a subjective opinion of poster.
Location
North Charleston, South Carolina
Service
Mirror Essentials Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$37
Preferred solution
Full refund

I have not recieved my order

I place an order months ago and have not received it?
View full review
ID
#1386691 Review #1386691 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

No Items, no Refound! Avoid buying wih Mirror Essentials!

Please be sensitive with this situation, since I decided to buy some items with you this processes has been ver hard, last sunday I recieved a mail from you indicating that I have received a refund, almost a week and my bank account hasn't reflect the refund, I asked for help in your facebook, but you block me!! Is that a signal that I won't get my money back?. Please, the only thing I want is my money, refund it and this will be finish, but I need your special support. .........................More than 10 emails asking for mi refund and nothing!!, always is a system issue, the same excuse for all the defrauded users. Now a legal complaint with the court of Atlanta and other in whasington are on the way... And let me guess, you will ask for an email to hello@***.com or support@***.com, the same trash!
View full review
ID
#1370605 Review #1370605 is a subjective opinion of poster.
Location
Mexico City, Ciudad De México
Service
Mirror Essentials Customer Care
Cons
  • Customer service
  • Website was slow
  • Diversity of products or services
Reason of review
Return, Exchange or Cancellation Policy
Loss
$78
Preferred solution
Full refund

Wrong size I've ordered

Yes. Not acturate phone number
View full review
ID
#1368939 Review #1368939 is a subjective opinion of poster.
Location
Houston, Texas
Reason of review
Order processing issue

Horrible

I had 3 transactions not made by myself and would like my money back i never even received anything.
View full review
1 comment
#1569056

We're terribly sorry to hear that you still haven't received your order, EverlastingFlatCoatRetriever. This is not the kind of service we want you to experience.

Please give us another chance to make it up to you.

Kindly send us an email at hello@***.com with your order number or email address and we'll have someone to assist you right away and track your order. We hope to hear from you soon.

ID
#1365388 Review #1365388 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Lame -Shame

Have ordered previously with success. 30 days ago ordered 3 cami-shapers. $59.97 Received 2. Cannot get a refund, straight answer or my item. Phone number- doesn’t work. “Customer Service “ sends lame responses - Technical issues/be patient. Rip-off? Fraud?
View full review
11 comments
#1570157

I have received $19.99 refund- pending from you. Thank you!

#1570035

Thank you so much for the refund; really appreciate it!

#1571826
@PissedConsumer1570035

You're welcome, Ann!

#1569059

We're terribly sorry to hear your experience, SlightCeskyFousek717. Please give us another chance to make it up to you.

Kindly send us an email at hello@***.com with your order number or email address and we'll have someone to assist you right away.

We hope to hear from you soon. Kind Regards, Mirror Essentials

#1569469
@Sahas

I have sent at least 12 emails to hello@***.com- I am asked to be patient because of technical issues. Same response each time!

Unacceptable!!

No phone person, either. Order 08/27/2018 687759ME

#1569471
@PissedConsumer1569469

pielchica@***.com 687759ME

#1569922
@PissedConsumer1569471

Hello Ann! Thanks for letting us know your concern.

We'll have someone assist you right now through email. Have a great day!

#1568016

The order number again is: 2087****. I have sent a copy of the packing slip previously as well.

Will never order again, though like the shaping shorts/panties and the two cami shapers Received. I don’t understand not addressing customer concerns and basically stealing my $19.99. “Technical issues “ don’t take a month to resolve!

Please Respond! ACW

#1569064
@Ann W

Can you send us the order number in your confirmation email, it should end with letters ME. We hope to hear from you soon, SlightCeskyFousek717.

#1569468
@Sahas

687759ME

View more comments (10)
ID
#1364866 Review #1364866 is a subjective opinion of poster.
Location
Fort Myers, Florida
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue