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Wrong order

I place one order today, order #619288ME, and when I was going out the order came wrong, I just order 1 Ultra Thin High Waist Shaping panty Nude, XL and you are charging me for 2 of them , one black that that I do not want has to be nude color and another small black that I did not order and I do not want my order was for $14.99 plus $6.99 shipping and handling for a total of $21.98 Please cancel the small black Ultra Thin Waist Shaping panty and send only one the Ultra Thin High Waist Shaping Nude XL When I was trying to chat to you in the middle of the writing the conversation was disappearing and was impossible to recuperate it, also you do not have a working phone where We can call or communicate with you Thank You Rita
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ID
#1292066 Review #1292066 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue
Preferred solution
Just send me only 1 Ultra Thin High Waist Shaping Panty Nude

It says the number is not in service

Right now when i called it says the number is not in service
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ID
#1291448 Review #1291448 is a subjective opinion of poster.
Reason of review
Poor customer service

Mirror Essentials are scamming people

1.8
Details
Mirror Essentials are scamming people
Mirror Essentials are scamming people
Mirror Essentials are scamming people
Mirror Essentials are scamming people
Have purchased an item. I have followed every step to return it, invluding pictures and they are not even responding.
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1 comment
Anonymous
#1511273

I’ve had the exact same experience with these people. They are selling junk products.

They offer “hassle-free” returns, which is total BS. They say they are working on my refund for threee weeks! Yesterday, I got an email that my refund was “not approved”!

No phone number to call. This is a scam operation.

ID
#1290255 Review #1290255 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Missing

I only received 1 pair missing 2 pair. Buy 1 get 1 free
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ID
#1288887 Review #1288887 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Haven’t received a tracking number

Yes phone disconnected please return money if not shipping it’s been over a month since order was taken from my account.
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ID
#1288561 Review #1288561 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Product not received

1.0
Details
My products have not been received by date specified.
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ID
#1288471 Review #1288471 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

You make it impossible to contact you.

Yes i tried emailing them calling them the email didnt go through and the call gave a message of the phone was not in service. Not happy please contact me at 816 739 4153 or lydiahelmer@gmail.com
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ID
#1287005 Review #1287005 is a subjective opinion of poster.
Reason of review
Poor customer service

Cancel order#604861ME

3.0
Details
I wish to cancel part of this order. I do not want the high waist shaping panty that is $24. I accepted the offer by mistake. The only items I wish to receive all are the two ultra thin high waist shaping panties in the nude color size XL / XXL.
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ID
#1286856 Review #1286856 is a subjective opinion of poster.

Long experience & still ended up with wrong item

Mirror Essentials - Long experience & still ended up with wrong item
I purchased Ultra-Thin High Waist Shaping Panty - Nude / Small on May 6th 2018, and paid for the 2-7 day shipping. On May 8, i received an email stating it had been shipped & was given a tracking number. The tracking number worked up until day #7 when it became stuck on "Arrived shipping partner facility, USPS awaiting item, Houston, TX". I'm north of New Orleans. On May 15th, i emailed asking about the true whereabouts of my product. I got a response quickly but it basically said, here is your exact same tracking number, we'll attempt to figure it out. A few days later & nothing, so i called the customer service number & sat on hold for about 45 minutes before getting pissed & hanging up. About 5-7 days later, i finally receive my package, and ITS THE WRONG SIZE. (A M/L instead of a Small). I email customer service again, which then gets forwarded to the right department supposedly, i get one response saying theyd be glad to assist me, so i responded. Yeah, its now the end of June and absolutely nothing has been resolved.
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ID
#1286637 Review #1286637 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

NO REFUND GIVEN

2.9
Details
I purchased the shape wear which did not work. I contacted the company and they approved the refund and said I should see it in 3-10 business days. They also said I did not have to return the item. That was on June 2, 2018. I have re-contacted them several times (you can only do this via email -- the phone number they provide is a non-working number) and I get the same response that "the refund will be issued -- perhaps I should check with my bank to see if the problem is on their end"!! lol They are not a legitimate business that cares about its reputation. Don't buy from this company -- if there is a problem, you have no way to connect with them other than email.
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ID
#1286087 Review #1286087 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund

I don't have my product

I order a shapewear and i havent recieved it yet i placed the order around May1-5 and i meed to know whats going on the money was.taking so pls tell.me something.Is this a real company or a scamWtfWtf
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ID
#1285305 Review #1285305 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

My product broke after a day.

Ab stimulator doesn't work unless i lift the bottom of the main machine slightly rver since i removed it to change the batteries.
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ID
#1284601 Review #1284601 is a subjective opinion of poster.
Reason of review
Damaged or defective

Extra charge and no email

I was quoted one price on the website and charged more than double in three different unapproved transactions. I called their customer service line and the number is not setup to receive phone calls. I'm currently waiting on a response via email. Pretty lame.
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ID
#1283730 Review #1283730 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Reason of review
Problems with payment

Bad experience

I ordered 6 items and recieved only 4 . Now the status of my package is that it is redirected to china because of incomplete address.How is that possible i got 4 out of 6 .
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ID
#1283353 Review #1283353 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

You have overcharged my card

I would like to be able to call someone about this problem you took too much money off my card I only ordered one in the 1499 not 5199
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ID
#1282857 Review #1282857 is a subjective opinion of poster.
Reason of review
Problems with payment