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I ordered the six pack abs and it doesn't arrive

1.0
I emailed them and they haven't responded back a month ago!
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#1530944

We are sorry to hear you didn't get a response, MonumentalNewfoundland. This is definitely not how likely we would like for you to experience and we would like to resolve this completely for you.

Kindly send us a private message with your complete name, email address, order number and the details of your concern to our facebook acct or email our customer care team directly at hello@***.com.

We assure you we'll get this resolve completely. Thank you.

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ID
#1318405 Review #1318405 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Terrible customer service

1.1
No confirmation email, wasn’t able to track order, slow and unhelpful customer service response. Tried to return but you have to enter your order number. I get a message they can’t find my order number and to call, but no customer service number.
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#1530945

Hi there, Anonymous. We sincerely apologize for the inconvenience.

This is not how likely we would like our customers to experience. Please allow us to resolve this completely for you. Kindly send us an email of your complete name, order number, email address and the details of your concern at hello@***.com or send us a private message to our facebook page account.

Thank you for your kind understanding and consideration. Sincerely, Mirroressentials

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ID
#1318009 Review #1318009 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Reason of review
Poor customer service

Cancel order

Cancel order plz I do not want this was order without my consent
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#1532944

Hi DeterminedKudu, we are sorry to hear what happened. Your security is our top priority.

We'd like to take action about your concern immediately and resolved it completely. To do so, please send us an email with your order number, email address, complete name, and details of your situation at hello@***.com or directly send us a private message on our Facebook page.

Thank you. Sincerely, Mirroressentials.

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ID
#1317628 Review #1317628 is a subjective opinion of poster.

Order didn’t ariive

When will it arrive have paid for it been 2 weeks since ordered 13 07 2018 at 2.30pm
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#1532947

Hi, ConsciousElk! Our shipping takes 2-4 weeks to arrive.

You can use this link to track your order: https://mirroressentials.com/pages/track-your-order. Feel free to send us an email at hello@***.com or directly send us a private message on our Facebook page if you have any concerns.

We'll be glad to help. Sincerely, Mirroressentials.

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ID
#1317211 Review #1317211 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Bad vest

3.5
When I got the vest I wore it two weeks after that I broke out with the rash so I had to start wearing it
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#1317047 Review #1317047 is a subjective opinion of poster.
Reason of review
Bad quality

Product not received

Didnt receive my product on time please call 281965****
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#1316892 Review #1316892 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Return FAE9B^

1.4
Mirror Essentials - Return FAE9B^
Mirror Essentials - Return FAE9B^
Mirror Essentials - Return FAE9B^
Mirror Essentials - Return FAE9B^
Mirror Essentials - Return FAE9B^
. I notified Mirror Essential on July 18, that I would l2018 that i would like to return items purchased from Mirror Essentials on July,4 , 2018. I followed procedure for the return. Today is July26, 2018 and I am still waiting information on how to return item. I have notified them via chat and email. The problem has not been fixed. I am going to report this business. It has no ethics. I have tried numerous times to get a return number so I can return my items. Failure on Mirror Essentials will result in a report to the Better Business Bureau and the Fraud department. Enclosed are Emails and the chats. I want to return my items.
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#1527982

Hi there, We are sorry to hear the trouble you had. This is not how likely we would like our customers to experience.

Please allow us to resolve your concern. To do this, kindly send us a private message on our Facebook Page with your Order Number, Full Name, Email Address and the details of your concern so we can assist you further or just go to this link https://mirroressentials.com/a/returns. We'll be waiting for your response.

Thank you for your kind consideration and understanding! Sincerely, Mirroressentials

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ID
#1313830 Review #1313830 is a subjective opinion of poster.
Location
Sidney, British Columbia
Service
Mirror Essentials Customer Care
Cons
  • Return process and customer service
Reason of review
On time delivery

Unfinished

Was chatting and got disconnected. Just want shipping info and tracking information. I do not have order #. I was never sent anything.
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#1312976 Review #1312976 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Very pissed off customer!

1.2
I started contacting these people when I received my order as the product did not fit and I wanted a refund I have texted and emailed them over and over for many days and I just keep getting put off! The Returned emails I always get say someone will be with me in the next 24 to 48 hours well it never happens! I don't know where to go from here, but I'm not giving up! I deserve a refund for a product that does not fit me and I'm more than happy to return it to them!! Kathy Gruver
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#1312946 Review #1312946 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Return

1.6
First I got an email that the package had been delivered but it did not arrive until a couple days later. Then when I used the product it went through a pack of brand new batteries within 15 min of use. I tried contacting return so I could return the product for a refund but they stopped messaging me and I have not heard back since. I would like to be able to return this product and get a full or some kind of refund. Thank you
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#1312885 Review #1312885 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Reason of review
Return, Exchange or Cancellation Policy

I need to know when my order is coming

I started emailing you guys on 6/24 re: order#2007**** that is was too small wanted my money back. You said you would ship out another size express and it is July 24 still do have it! I went an bought another item! I want my money back!
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#1311615 Review #1311615 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Mirror essential

I am waiting for shaping panty i did not get it yet???
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#1311060 Review #1311060 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

The product I have broke me out with a rash on my back

3.2
Mirror Essentials - The product I have broke me out with a rash on my back
Hi my name is Marilyn Parker I had this product and have been wearing it for 2 weeks and since this time I've been wearing it it made me break out with a bad rash on my back so I no longer can wear it so now I'm trying to contact you
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ID
#1310626 Review #1310626 is a subjective opinion of poster.
Reason of review
Bad quality

To cancel my order

I would like to cancel part of my order and change color to the first part of order. I didnt chose the color they gave me.
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#1308109 Review #1308109 is a subjective opinion of poster.

Charged me extra for shipping

1.2
Mirror Essentials - Charged me extra for shipping
I tried contact no answer, I ordered a product which was $19.99 they gave me a free shipping coupon which I entered which it stayed at $19.99, I checked my banking and they charged me $26.97 for it!
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ID
#1307142 Review #1307142 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Pricing issue