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Horrible

Bad costumer service, I’ve been waiting for days for them to return my money.
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1 comment
Sahas
#1532505

Hi, Anonymous. This definitely is not the kind of customer service experience we'd like to have.

To help you, kindly send us a private message on our facebook page with your complete name, email address, order number and the details of your refund. You may also send us an email at hello@***.com. Please bear in mind that once refund has been processed and approved, it takes 5-7 business days to get posted on the original source of payment.

Thank you. Sincerely, Mirroressentials

ID
#1320692 Review #1320692 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Not able to get in contact with anyone

I have been trying to get in contact with the customer service department for about 3 weeks and they have not contacted me to resolve my issue with their product. The online service does not work the way it claims to work.
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1 comment
Sahas
#1532502

Hi there, PastelMouse790! We are sorry to hear your frustration.

This is not the kind of customer experience we'd like for you to have. Please give us a chance, send us a private message with your complete name, email address, order number and the details of your concern at hello@***.com or send us a private message directly on our FB Page. We assure to resolve your concern completely.

Thank you. Sincerely, Mirroressentials.

ID
#1320667 Review #1320667 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Reason of review
Poor customer service

I am not getting a response via email

On numerous attempts to fill out the self service form link was unsuccessful. I kept getting error message that my order could not be found. I am requesting that I be provided a return label to ensure I am not out of pocket for the return of the item. Due to my inconvenience and my bad experience of having To wait this long for a simple request. And all the back and forth emails that were no help at all. They are automated and do not at all address my issue. Been trying to return product for over a month
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1 comment
Sahas
#1556768

Hello SpotlessButterflyFish, We're truly sorry for the inconvenience. Kindly send us a private message through our facebook messenger with your email address or order number and we'll be glad to sort this out for you.

We hope to hear from you soon. Regards, Mirror Essentials

ID
#1320139 Review #1320139 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Return process

1.0
Details
I purchased from you and have followed all your instructions for a return. I have bern lissed in your system. I still have not received information on how to return youf product. I have reported this company to the better business bureau. I am about to paste every email, chat all over face book, instagram, and every social media there is. In the meantime i still have a product i do not want and am unable to return it yo you. Your company is terrible. REQUEST# FAE9B6, ORDER#630
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1 comment
Sahas
#1531861

Hi BasicParrot, We are sorry to hear what happened. This is not how likely we would like for you to experience.

Kindly send us a private message with our complete name, email address, order number and the details of your concern at hello@***.com. For the return address, just fill up this form https://mirroressentials.com/a/returns.

Thank you for your kind understanding and consideration. Sincerely, Mirroressentials

ID
#1319886 Review #1319886 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Didn't receive package

I've tried to contact to no avail
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1 comment
Sahas
#1532500

Hi, Anonymous, We care and we respond to all our customers concerns. Please send us a private message with your Order Number, Full Name, Email Address, and the details of your concern via email at hello@***.com.

We would love to hear your concern and fully resolve them for you. Sincerely, Mirror Essentials

ID
#1319385 Review #1319385 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

My order

Yes and I am getting the run around. if this matter can't be resolved I will no longer order from this company
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1 comment
Sahas
#1532495

Hi FatalFish, we are sorry to hear this. Definitely this is not the kind of experience we would like for you to have.

Please send us your Order Number, Full Name, Email Address, and the details of your concern via email at hello@***.com or send a private message on our facebook page.

We will never stop until we get your concerns covered and completely resolved. Sincerely Mirror Essentials

ID
#1318657 Review #1318657 is a subjective opinion of poster.
Reason of review
Bad quality

I ordered the six pack abs and it doesn't arrive

1.0
Details
I emailed them and they haven't responded back a month ago!
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1 comment
Sahas
#1530944

We are sorry to hear you didn't get a response, MonumentalNewfoundland. This is definitely not how likely we would like for you to experience and we would like to resolve this completely for you.

Kindly send us a private message with your complete name, email address, order number and the details of your concern to our facebook acct or email our customer care team directly at hello@***.com.

We assure you we'll get this resolve completely. Thank you.

ID
#1318405 Review #1318405 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Terrible customer service

1.1
Details
No confirmation email, wasn’t able to track order, slow and unhelpful customer service response. Tried to return but you have to enter your order number. I get a message they can’t find my order number and to call, but no customer service number.
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1 comment
Sahas
#1530945

Hi there, Anonymous. We sincerely apologize for the inconvenience.

This is not how likely we would like our customers to experience. Please allow us to resolve this completely for you. Kindly send us an email of your complete name, order number, email address and the details of your concern at hello@***.com or send us a private message to our facebook page account.

Thank you for your kind understanding and consideration. Sincerely, Mirroressentials

ID
#1318009 Review #1318009 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Reason of review
Poor customer service

Cancel order

Cancel order plz I do not want this was order without my consent
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1 comment
Sahas
#1532944

Hi DeterminedKudu, we are sorry to hear what happened. Your security is our top priority.

We'd like to take action about your concern immediately and resolved it completely. To do so, please send us an email with your order number, email address, complete name, and details of your situation at hello@***.com or directly send us a private message on our Facebook page.

Thank you. Sincerely, Mirroressentials.

ID
#1317628 Review #1317628 is a subjective opinion of poster.

Order didn’t ariive

When will it arrive have paid for it been 2 weeks since ordered 13 07 2018 at 2.30pm
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1 comment
Sahas
#1532947

Hi, ConsciousElk! Our shipping takes 2-4 weeks to arrive.

You can use this link to track your order: https://mirroressentials.com/pages/track-your-order. Feel free to send us an email at hello@***.com or directly send us a private message on our Facebook page if you have any concerns.

We'll be glad to help. Sincerely, Mirroressentials.

ID
#1317211 Review #1317211 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Bad vest

3.5
Details
When I got the vest I wore it two weeks after that I broke out with the rash so I had to start wearing it
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ID
#1317047 Review #1317047 is a subjective opinion of poster.
Reason of review
Bad quality

Product not received

Didnt receive my product on time please call 281965****
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ID
#1316892 Review #1316892 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Return FAE9B^

1.4
Details
Mirror Essentials - Return FAE9B^
Mirror Essentials - Return FAE9B^
Mirror Essentials - Return FAE9B^
Mirror Essentials - Return FAE9B^
Mirror Essentials - Return FAE9B^
. I notified Mirror Essential on July 18, that I would l2018 that i would like to return items purchased from Mirror Essentials on July,4 , 2018. I followed procedure for the return. Today is July26, 2018 and I am still waiting information on how to return item. I have notified them via chat and email. The problem has not been fixed. I am going to report this business. It has no ethics. I have tried numerous times to get a return number so I can return my items. Failure on Mirror Essentials will result in a report to the Better Business Bureau and the Fraud department. Enclosed are Emails and the chats. I want to return my items.
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1 comment
Sahas
#1527982

Hi there, We are sorry to hear the trouble you had. This is not how likely we would like our customers to experience.

Please allow us to resolve your concern. To do this, kindly send us a private message on our Facebook Page with your Order Number, Full Name, Email Address and the details of your concern so we can assist you further or just go to this link https://mirroressentials.com/a/returns. We'll be waiting for your response.

Thank you for your kind consideration and understanding! Sincerely, Mirroressentials

ID
#1313830 Review #1313830 is a subjective opinion of poster.
Location
Sidney, British Columbia
Service
Mirror Essentials Customer Care
Cons
  • Return process and customer service
Reason of review
On time delivery

Unfinished

Was chatting and got disconnected. Just want shipping info and tracking information. I do not have order #. I was never sent anything.
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ID
#1312976 Review #1312976 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Very pissed off customer!

1.2
Details
I started contacting these people when I received my order as the product did not fit and I wanted a refund I have texted and emailed them over and over for many days and I just keep getting put off! The Returned emails I always get say someone will be with me in the next 24 to 48 hours well it never happens! I don't know where to go from here, but I'm not giving up! I deserve a refund for a product that does not fit me and I'm more than happy to return it to them!! Kathy Gruver
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ID
#1312946 Review #1312946 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Reason of review
Return, Exchange or Cancellation Policy