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STILL WAITING FOR ORDER

Not happy with company.... Placed order on 8/1, received order # but NO tracking info. When questioned showed no order found, but I have a #, tracking status NOT FOUND. Unable to contact anyone at the company or send email. When calling the company the only thing a person can do is track order when you are instructed to go on line and follow the tracking procedures. How is a customer able to track his/her order if NO TRACKING INFO given or an email address for customer service. Your assistance regarding this matter ASAP would be greatly appreciated. Thank you Counted 100 words explained what I feel is necessary why cannot I not send???????
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1 comment
#1554137

Hi SpectacularPony, We sincerely apologize for the inconvenience of not able to track your order immediately. Our team is already aware of this issue and are working hard to get this rectified the soonest possible time.

Please note that our standard shipping takes 2-4 weeks to arrive and if availed our fast delivery shipping, then it would only take 2-7 business days. Here's the link on where: www.mirroressentials.com/pages/track-your-order.

Please send us an email with your complete name, email address and order number directly at hello@***.com if you still have concerns, we'll be more than willing to help. Sincerely, Mirror Essentials

ID
#1330362 Review #1330362 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Cons
  • Order never received and no information given
Reason of review
Problem with delivery
Loss
$23
Preferred solution
Deliver product or service ordered

Please Cancel Order And Credit Account

Does anyone have a good phone number to these people. The 1-80*-459-**** is not a working number and they are not responding to my emails . Placed order on 7/19 and still not received.
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3 comments
#1556749

Hello AgileAkbash, We're truly sorry to hear that you still haven't received your order. Please send us an email at hello@***.com or send us a private message through our facebook messenger with your order number so we can track it for you.

We hope to hear from you soon. Regards, Mirror Essentials

#1540408

Mirror Essentials - Return Policy is bull, I've been trying to return my items for 6 weeks and company won't provide return instructions Aug 11 The website says that if I am unsatisfied I can get a full refund. I am unsatisfied.

The items didn't fit and I requested a refund the day the items were received.

today i trayed requesting a refund and Order # or reference # was not recognized and I've been getting the runaround. They've offered...very openly is stilling are many I'm filling a police report ladies don't bother any more 1800 # is no longer in service this Company is a fraud

#1556747
@PissedConsumer1540408

Hello Anonymous, We're truly sorry for the inconvenience. Please send us an email at hello@***.com or send us a private message through our facebook messenger with your order number so we can better assist you.

We hope to hear from you soon. Regards, Mirror Essentials

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ID
#1329357 Review #1329357 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Where is my order?i cant excess my tracking number.

Nothing comes up when i press on the tracking number sent in my email. I need to know the status of my parcel.
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1 comment
#1554985

Hi BleakBassetHound, We are sorry to hear you didn't get any update on your order and about the delayed response. Rest assured that we will look into this for you.

Kindly email us directly with your complete name, email address and order number at hello@***.com.

Thank you! Sincerely, Mirror Essentials

ID
#1329043 Review #1329043 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Frustrated and done with ME.

I have been dealing with theses people since March 2018. Wrong size, color, not the ulta thin shaping panties that i have ordered, and forever to get them. Im not ordering a girdle with bones in them. I just want the 4 pair that i ordered. I have given them 5 months to get this right and its one excuse after another. Same old song and dance. Im done with them, all i want is my money back and they can keep there underware. I won't recomend there product to anyone ever again. Not this is in my Lawyers hands. FRUSTRATED AND DONE!!!
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1 comment
#1554992

Hi there, We genuinely understand that it has not been a pleasant experience for you, however, we would like to request you to please give us another chance to make things right. Please send us an email with your complete name, email address and order number so we can resolve this for you immediately at hello@***.com Sincerely Mirror Essentials

ID
#1328626 Review #1328626 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Return Policy is bull, I've been trying to return my items for 2 weeks and company won't provide return instructions

The website says that if I am unsatisfied I can get a full refund. I am unsatisfied . The items didn't fit and I requested a refund the day the items were received. To date I've sent five emails requesting a refund and I've been getting the runaround. They've offered an exchange or store credit, but all I want is a refund. I would never recommend doing business with this company. They don't have any intention of returning my money. The shape ware doesn't fit and I don't have any need for the items. I am very unhappy with the customer service, they respond to my emails saying they are willing to help me but they don't follow up and I still have the items that I can not use.
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3 comments
#1568562

I am having the same problem trying to return an order because it dose not fit. Was looking to get a larger size but after all the run around for a month I just want to get my money back from these people.

#1556752

Hello AnnoyingBeagle, We understand that you don't want to a replacement or store credit. Please send us a private message through our facebook messenger with your order number or email address and we'll assist you regarding your refund.

We hope to hear from you soon. Regards, Mirror Essentials

#1568587
@Sahas

I have tried several times to get my refund and still no cooperation, I have tried every email and phone number I could find and am at my wits end, I will have to try to take legal action for my $41.14 to be refunded and that's a shame for a business to conduct themselves in this manner.

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ID
#1326881 Review #1326881 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Cons
  • Refund policy is false
Reason of review
Return, Exchange or Cancellation Policy
Loss
$49
Preferred solution
Full refund

Non-receipt Of Order

I purchased 2 sets of their shapewear with the third free on 7/19 but to date, have not received my order. They responded to my first 2 emails, the second, stating that they had closed the ticket. I sent four more emails requesting the tracking number to my order and the fact that pckg still hadn’t arrived. They won’t even respond to my emails now.
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1 comment
#1556760

Hello AccomplishedMule, We're truly sorry that you still haven't received your order. We'll go ahead and make a follow up with our customer care team.

Also, please send us a private message through our facebook messenger with your order number or email address and we'll track it for you.

We hope to hear from you soon. Regards, Mirror Essentials

ID
#1325808 Review #1325808 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

Cancel order #675352ME

Changed my mind. Don’t want anymore.
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1 comment
#1535127

Sorry to hear you wish to cancel your order, NeighborlyMantaRay. Kindly send us a private message on our FB Page or email us directly with your complete name, email address, order number and the details why you end up cancelling your order.We'll be more than willing to help.

Our email address is at hello@***.com.

Thank you. Sincerely, Mirroressentials.

ID
#1323945 Review #1323945 is a subjective opinion of poster.

Horrible

I called and it gave me another number to call and NO ONE ANSWERED!!!
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1 comment
#1535125

Sorry to hear what happened, ThreateningJay. We are having updates at the moment, that is why you are having a hard time reaching us directly.

To best assist you, kindly send a direct private message on our FB page or email us at hello@***.com.

Thank you for your kind understanding and consideration. Sincerely, Mirroressentials.

ID
#1322625 Review #1322625 is a subjective opinion of poster.
Reason of review
Poor customer service

Want to find out why I was charged 19.94 for??

Question about a charge on my card. Didn't order anything
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1 comment
#1535124

Hi, MarkedNewt! We are sorry to hear that.

Your security is our top priority. We don't process any payment without the owners authorization. Please contact your bank to get this addressed immediately.

Thank you! If you need help from us, send us a private message on our FB page or email us at hello@***.com.

ID
#1321751 Review #1321751 is a subjective opinion of poster.
Reason of review
Problems with payment

Horrible

Bad costumer service, I’ve been waiting for days for them to return my money.
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1 comment
#1532505

Hi, Anonymous. This definitely is not the kind of customer service experience we'd like to have.

To help you, kindly send us a private message on our facebook page with your complete name, email address, order number and the details of your refund. You may also send us an email at hello@***.com. Please bear in mind that once refund has been processed and approved, it takes 5-7 business days to get posted on the original source of payment.

Thank you. Sincerely, Mirroressentials

ID
#1320692 Review #1320692 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Not able to get in contact with anyone

I have been trying to get in contact with the customer service department for about 3 weeks and they have not contacted me to resolve my issue with their product. The online service does not work the way it claims to work.
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1 comment
#1532502

Hi there, PastelMouse790! We are sorry to hear your frustration.

This is not the kind of customer experience we'd like for you to have. Please give us a chance, send us a private message with your complete name, email address, order number and the details of your concern at hello@***.com or send us a private message directly on our FB Page. We assure to resolve your concern completely.

Thank you. Sincerely, Mirroressentials.

ID
#1320667 Review #1320667 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Reason of review
Poor customer service

I am not getting a response via email

On numerous attempts to fill out the self service form link was unsuccessful. I kept getting error message that my order could not be found. I am requesting that I be provided a return label to ensure I am not out of pocket for the return of the item. Due to my inconvenience and my bad experience of having To wait this long for a simple request. And all the back and forth emails that were no help at all. They are automated and do not at all address my issue. Been trying to return product for over a month
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1 comment
#1556768

Hello SpotlessButterflyFish, We're truly sorry for the inconvenience. Kindly send us a private message through our facebook messenger with your email address or order number and we'll be glad to sort this out for you.

We hope to hear from you soon. Regards, Mirror Essentials

ID
#1320139 Review #1320139 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Return process

I purchased from you and have followed all your instructions for a return. I have bern lissed in your system. I still have not received information on how to return youf product. I have reported this company to the better business bureau. I am about to paste every email, chat all over face book, instagram, and every social media there is. In the meantime i still have a product i do not want and am unable to return it yo you. Your company is terrible. REQUEST# FAE9B6, ORDER#630
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1 comment
#1531861

Hi BasicParrot, We are sorry to hear what happened. This is not how likely we would like for you to experience.

Kindly send us a private message with our complete name, email address, order number and the details of your concern at hello@***.com. For the return address, just fill up this form https://mirroressentials.com/a/returns.

Thank you for your kind understanding and consideration. Sincerely, Mirroressentials

ID
#1319886 Review #1319886 is a subjective opinion of poster.
Service
Mirror Essentials Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Didn't receive package

I've tried to contact to no avail
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1 comment
#1532500

Hi, Anonymous, We care and we respond to all our customers concerns. Please send us a private message with your Order Number, Full Name, Email Address, and the details of your concern via email at hello@***.com.

We would love to hear your concern and fully resolve them for you. Sincerely, Mirror Essentials

ID
#1319385 Review #1319385 is a subjective opinion of poster.
Service
Mirror Essentials Shipping Service
Reason of review
Order processing issue

My order

Yes and I am getting the run around. if this matter can't be resolved I will no longer order from this company
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1 comment
#1532495

Hi FatalFish, we are sorry to hear this. Definitely this is not the kind of experience we would like for you to have.

Please send us your Order Number, Full Name, Email Address, and the details of your concern via email at hello@***.com or send a private message on our facebook page.

We will never stop until we get your concerns covered and completely resolved. Sincerely Mirror Essentials

ID
#1318657 Review #1318657 is a subjective opinion of poster.
Reason of review
Bad quality